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BILLING FAQ
Q: When will I be billed?
A: Billing happens for the month, at the end of the month. For example, your January bill will be sent at the beginning of February.
Q: What happens if I don't pay my bill?
A: Accounts that fall behind may be subject to service interruption. We'll always try to reach out before taking further action.
Q: What should I do if I believe there is an error on my bill?
A: Contact the office and we can discuss what may or may not have gone wrong.
Q: Why did I receive a bill after stopping my service?
A: Since we bill at the end of the services cycle (like other utility bills you may have), any balances due will be from the previously completed services. You can always contact us if you have any additional questions.
Q: How do I pay my bill?
A: You can pay online through our trash billing site, set up Auto-pay, or pay with a check.
Q: Do you charge late fees?
A: Yes -- late fees may apply to overdue accounts. You can avoid this by enrolling in auto-pay. You can call the office or click the link in the billing email you receive at the beginning of the month.
Q: How do I change my payment for auto-pay?
A: You can visit our online billing website and login using your 12-digit web account number to update any account information or you can call us at
413-743-5397
and make any updated over the phone.